Urtopia Carbon Joy Ultra Step-Through Electric Bike

88th of 107 we've scored in Electric Bikes

88th of 107 in E-Bikes

Urtopia Carbon Joy Ultra Step-Through Electric Bike

Class 2
401-600 Wh
61-80 mi claimed
301-350 lb max load

SVT Score, Lower

Usability4.8/10Social5.3/10The SVT Score is placed on its category's range

Versus

SVT SCORESRead review

A full-carbon step-through on 20 x 3.0 in tires with a throttle, torque sensor and 180 mm brakes, on a rigid fork.

$1,999

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SKU: BCSW-70-PK-M-US Category: Electric Bikes Brand: Urtopia

Usability

4.8 out of 10

Battery3529.2 Wh (36 V, 14.7 Ah) on the commuter ladder

Option: spare battery sold separately ($449.00)

Better on batteryAventon Level 4 ADV Commuter EbikeThe Level 4 ADV carries an 800 Wh battery. $2,799Scores 7.0

Motor250 Nm rear hub, 500 W rated

Peak: 750 W claimed, not scored

Better on motorHimiway A7 Pro e-bikeMid-drive is rated at 130 Nm of torque. $2,499Scores 10.0

Ride Hardware7hydraulic discs with 180 mm rotors, torque sensor, puncture-resistant tires; rigid fork

Weight650 lb, bike as listed

Net: 45.6 lb with battery, no accessories

Features7removable battery, colour display, throttle, rack and fenders, IP65

Verification4UL 2849 file QGNS.E540473 lists ECSW; no manual or label ties it to the Carbon Joy Ultra

Searched: UL Certipedia Intertek SGS TÜV SÜD CPSC Health Canada
Record: UL Product iQ, ANSI/CAN/UL 2849 (QGNS, Electrical Systems for E-Bikes), ECSW, Jiaxing Zhelun Tech Co.,Ltd.

Better on verificationAventon Level 4 REC Commuter EbikeUL certifies this model to UL 2849 under certificate UL-US-2557601-3. $1,999Scores 6.0

Warranty & Support5two years on battery and motor

Frame: two years on frame and fork

Price

Rack: front rack ($99.00)

Strengths

Throttle for easy starts
Strong braking
Rack and fenders come fitted
Puncture-resistant wide tires
Low step-through frame is easy to mount

Drawbacks

Rigid fork passes on bumps
Gentle motor on steep hills
No GPS or app lock
Unlocked speed sits above its Class

Verdict

An easy, light cruiser for errands and small riders, but stiff fork

Social score

5.3 out of 10

RedditBrand-level4 out of 10

r/ebikes owners praise the light carbon frames on the Carbon 1 Pro, Fusion Pro and Fusion GT (Jul to Aug 2026)|r/ebikes and r/ElectricBikes owners report a replacement charger out of stock for weeks on a Fold 2 and a sinking seat post on a Fold Step-Thru (Jul 2026)

GoogleBrand-level5 out of 10

Consumer Reports (buys its units) rates the Carbon 1 Pro a very good choice but notes twitchy steering and about 16 miles at full assist (May 2025)|Forum owners report trouble-free use of the Joy and like the Fold 1's light weight (Sep 2025)

YouTube7 out of 10

Liked

fun ride
light for a cruiser

Read the full summary

photoshopCAFE (review unit offered by Urtopia, stated) finds it a fun ride after a few days and a premium bike for a reasonable price (Dec 2025)

AmazonNot scored

The Amazon pool is blank: the URTOPIA e-bike listings found there were unavailable and showed no seller (October 2026).

User reviewsNot scored

The retailer pool is blank: the Carbon Joy Ultra is listed at Walmart only through the third-party seller MaxStrata LLC, with 0 reviews; Best Buy, Target, Costco, REI, Home Depot and Lowe's do not carry it, and Dick's Sporting Goods' site was unavailable when read (October 2026).

Trustpilot

On Trustpilot, newurtopia.com rates 4.5 from 146 reviews, with 82% five-star and 10% one-star, and the page is claimed (October 2026).
The Trustpilot reviews read carry the unprompted label.

Track record

The BBB rates New Urtopia USA LLC F and does not accredit it, after 5 complaints in three years (October 2026).
Searches of CPSC and Health Canada found no recall of an Urtopia e-bike or battery (October 2026).

Not countedExcluded

Not counted in any pool: Urtopia's own store reviews, its YouTube channel, its Facebook page and group, the r/urtopiaebike subreddit where the brand account posts, and its affiliate links.

Specs

TypeCommuter
E-Bike ClassClass 2
Battery401-600 Wh
MotorHub
Top Speed21-28 mph
Claimed Range61-80 mi
Weight41-55 lb
Max Rider Load301-350 lb
BrakesHydraulic disc
SuspensionNone
FoldingDoes not fold
CertificationsClaimed only
Warranty2 Years

Show 7 moreShow fewer

Not checked: The model code on the manual or label

At a glance

Six colours at one price
Low-handlebar version
0 to 60 degree handlebar
Shimano 8-speed

Company

The brand is owned by New Urtopia Holdings HK Limited of Hong Kong.
The US URTOPIA trademark for bicycles and electric bicycles is registered to Shenzhen Youtu Zhixing Tech Co., Ltd. of Shenzhen, China.
Target and Lowe's (through New Urtopia USA LLC) list the Urtopia Carbon 1 Pro, and Walmart carries three Urtopia models only through the third-party seller MaxStrata LLC; Best Buy, Costco, REI and Home Depot do not sell Urtopia e-bikes (October 2026).

Where it sells

Urtopia e-bikes are sold in the US by New Urtopia USA LLC, a Delaware company listed by the BBB at an Irvine, California address.
Urtopia sells an all-carbon e-bike range, from folding bikes to two-motor step-throughs, through its own online store and through local bike shops it lists as dealers.
An URTOPIA brand store exists on Amazon, but its e-bike listings showed no seller and were unavailable in October 2026.
The store offers a 14-day trial for returns.

Description

The Urtopia Carbon Joy Ultra is a full-carbon step-through e-bike, frame and fork, with a removable 36 V, 14.7 Ah Samsung battery of 529.2 Wh and a 500 W rear hub motor rated at 50 Nm of torque (750 W peak).

The maker labels it Class 2 by default and Class 3 once unlocked: a throttle runs to 20 mph and pedal assist to 20 mph, or 25 mph unlocked. It has Tektro hydraulic disc brakes with 180 mm rotors and motor cut-off, a rigid carbon fork and puncture-resistant Kenda 20 x 3.0 in tires on thru-axles.

The maker lists 50 lb for the bike and 45.6 lb with the battery but without accessories, and a 330 lb total payload. It has a 3.5 in colour LCD with USB, a front light, a rack-mounted tail light that brightens when braking and a Shimano 8-speed drivetrain, and it is rated IP65.

The maker claims up to 65 miles of range in Eco mode with a 180 lb rider. Fenders, a kickstand and a rear rack come in the box. It is one size in six colours at one price. A low-handlebar version is the same bike at the same $1,999.00, and a spare battery sells for $449.00.