Urtopia Carbon Joy Step-Through Electric Bike

40th of 107 we've scored in Electric Bikes

40th of 107 in E-Bikes

Urtopia Carbon Joy Step-Through Electric Bike

Class 2
401-600 Wh
61-80 mi claimed
301-350 lb max load

SVT Score, Mid

Usability5.1/10Social6.7/10The SVT Score is placed on its category's range

Versus

SVT SCORESRead review

A carbon step-through on 20 x 3.0 in tires with a suspension fork, throttle, torque sensor and 180 mm hydraulic brakes.

$1,899

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SKU: BCSW-10-RD-M-US Category: Electric Bikes Brand: Urtopia

Usability

5.1 out of 10

Battery3529.2 Wh (36 V, 14.7 Ah) on the commuter ladder

Option: spare battery sold separately ($449.00)

Better on batteryAventon Level 4 ADV Commuter EbikeThe Level 4 ADV carries an 800 Wh battery. $2,799Scores 7.0

Motor250 Nm rear hub, 500 W rated

Peak: 750 W claimed, not scored

Better on motorHimiway A7 Pro e-bikeMid-drive is rated at 130 Nm of torque. $2,499Scores 10.0

Ride Hardware9hydraulic discs with 180 mm rotors, 50 mm fork, torque sensor, puncture-resistant tires

Weight556.8 lb, bike as listed

Net: 52.4 lb with battery, no accessories

Better on weightSpecialized Turbo Vado SL 2 4.0 commuter e-bikeAt 41 lb in size MD it is light for a commuter e-bike. $3,599.99Scores 8.0

Features7removable battery, colour display, throttle, rack and fenders, IP65

Verification4UL 2849 file QGNS.E540473 lists ECSW; no manual or label ties it to the Carbon Joy

Searched: UL Certipedia Intertek SGS TÜV SÜD CPSC Health Canada
Record: UL Product iQ, ANSI/CAN/UL 2849 (QGNS, Electrical Systems for E-Bikes), ECSW, Jiaxing Zhelun Tech Co.,Ltd.

Better on verificationAventon Level 4 REC Commuter EbikeUL certifies this model to UL 2849 under certificate UL-US-2557601-3. $1,999Scores 6.0

Warranty & Support5two years on battery and motor

Frame: two years on frame and fork

Price

Rack: front cargo rack ($99.00)

Strengths

Strong braking
Front suspension softens bumps
Rack and fenders come fitted
Throttle for easy starts
Low step-through frame is easy to mount

Drawbacks

Heavy to lift
Gentle motor on steep hills
No GPS or app lock
Unlocked speed sits above its Class

Verdict

A comfortable low-step cruiser for errands, but heavy to lift

Social score

6.7 out of 10

Reddit7 out of 10

Liked

hill climbing at top assist

Read the full summary

r/ebikes: a New York owner climbed the steep hills in the north of Central Park at the highest assist without trouble (Nov 2025)

Google7 out of 10

Liked

no issues in two months

Read the full summary

ElectricBikeReview.com forum: an owner reports two trouble-free months on his wife's Joy, and says his local shop finds the line reliable (Sep 2025)

YouTubeBrand-level6 out of 10

TailHappyTV (Urtopia affiliate link) rates the Fusion GT the lightest dual-motor e-bike he has tried (Jan 2025)|photoshopCAFE (unit offered by Urtopia) calls the Joy Ultra a fun ride for the price (Dec 2025)

AmazonNot scored

The Amazon pool is blank: the URTOPIA e-bike listings found there were unavailable and showed no seller (October 2026).

User reviewsNot scored

The retailer pool is blank: among Walmart, Best Buy, Target, Costco, REI, Home Depot and Lowe's, Urtopia e-bikes appear only at Walmart through the third-party seller MaxStrata LLC, at Target and at Lowe's, and none of those listings is this model; Dick's Sporting Goods' site was unavailable when read (October 2026).

Trustpilot

On Trustpilot, newurtopia.com rates 4.5 from 146 reviews, with 82% five-star and 10% one-star, and the page is claimed (October 2026).
The Trustpilot reviews read carry the unprompted label.

Track record

The BBB rates New Urtopia USA LLC F and does not accredit it, after 5 complaints in three years (October 2026).
Searches of CPSC and Health Canada found no recall of an Urtopia e-bike or battery (October 2026).

Not countedExcluded

Not counted in any pool: Urtopia's own store reviews, its YouTube channel, its Facebook page and group, the r/urtopiaebike subreddit where the brand account posts, and its affiliate links.

Specs

TypeCommuter
E-Bike ClassClass 2
Battery401-600 Wh
MotorHub
Top Speed21-28 mph
Claimed Range61-80 mi
Weight56-70 lb
Max Rider Load301-350 lb
BrakesHydraulic disc
SuspensionFront
FoldingDoes not fold
CertificationsClaimed only
Warranty2 Years

Show 7 moreShow fewer

Not checked: The model code on the manual or label

At a glance

Bluetooth on the display
Low-handlebar version
Preload-adjustable fork
Shimano Altus 8-speed

Company

The brand is owned by New Urtopia Holdings HK Limited of Hong Kong.
The US URTOPIA trademark for bicycles and electric bicycles is registered to Shenzhen Youtu Zhixing Tech Co., Ltd. of Shenzhen, China.
Target and Lowe's (through New Urtopia USA LLC) list the Urtopia Carbon 1 Pro, and Walmart carries three Urtopia models only through the third-party seller MaxStrata LLC; Best Buy, Costco, REI and Home Depot do not sell Urtopia e-bikes (October 2026).

Where it sells

Urtopia e-bikes are sold in the US by New Urtopia USA LLC, a Delaware company listed by the BBB at an Irvine, California address.
Urtopia sells an all-carbon e-bike range, from folding bikes to two-motor step-throughs, through its own online store and through local bike shops it lists as dealers.
An URTOPIA brand store exists on Amazon, but its e-bike listings showed no seller and were unavailable in October 2026.
The store offers a 14-day trial for returns.

Description

The Urtopia Carbon Joy is a carbon-frame step-through e-bike with a removable 36 V, 14.7 Ah Samsung battery of 529.2 Wh and a 500 W rear hub motor rated at 50 Nm of torque (750 W peak).

The maker labels it Class 2 by default and Class 3 once unlocked: a throttle runs to 20 mph and pedal assist to 20 mph, or 25 mph unlocked. It has Tektro hydraulic disc brakes with 180 mm rotors and motor cut-off, a 50 mm aluminum suspension fork with preload adjustment and puncture-resistant Kenda 20 x 3.0 in tires.

The maker lists 56.8 lb for the bike and 52.4 lb with the battery but without accessories, and a 330 lb total payload. It has a 3.5 in colour LCD with USB, Bluetooth, a front light, a rack-mounted tail light that brightens when braking and a Shimano Altus 8-speed drivetrain, and it is rated IP65.

The maker claims up to 65 miles of range in Eco mode with a 180 lb rider. Fenders, a kickstand and a rear rack come in the box. It is one size in four colours at one price. A low-handlebar version is the same bike at the same $1,899.00, a spare battery sells for $449.00 and a front cargo rack for $99.00.