17th of 188 we've scored in Electric Bikes

17th of 188 in E-Bikes

Tern HSD S11 Gen 2 Electric Cargo Bike

Class 3
401-600 Wh
61-80 mi claimed
351-400 lb max load

SVT Score, Top

Usability5.6/10Social7.7/10The SVT Score is placed on its category's range

Versus

SVT SCORESRead review

The previous-generation HSD with a Class 3 Bosch Sport motor, GPS tracking and a colour display, on a lower-rated frame than Gen 3.

$4,499

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SKU: 12-91-85 Category: Electric Bikes Brand: Tern

Usability

5.6 out of 10

Battery2545 Wh Bosch PowerPack on the cargo ladder (Wh printed, V and Ah not)

Range: 32-76 mi claimed

Better on batteryTern Orox R14The Orox R14 carries an 800 Wh Bosch pack. $6,999Scores 7.0

Motor575 Nm Bosch Performance Line Sport mid-drive

Speed: Class 3, 28 mph; 25 mph when shipped to New York City

Ride Hardware8hydraulic discs, 180 mm front rotor, 70 mm fork, torque sensor, puncture-protected tires

Brakes: 160 mm rear rotor

Weight961.9 lb as listed by Tern

Features7removable battery, lights, colour display, GPS and alarm, rack and fenders

Verification4Bosch ETL UL 2849 drive-system listing only; no record names the HSD S11 Gen 2

Searched: Intertek Certipedia UL SGS TÜV SÜD CPSC Health Canada
Record: Intertek ETL, ANSI/CAN/UL-2849 (Electrical Systems for eBikes), none: drive-system listing, does not name any Tern bike, ROBERT BOSCH LLC - Foothill Ranch, CA

Warranty & Support5two years from Bosch on battery and drive unit (Tern excludes Bosch parts)

Frame: Tern frame, fork and handlepost five years, ten with Tern Care; other Tern parts one year

Price

Edition: Airstream x Tern HSD P5i (Gen 2, Class 1), $4,749.00

Strengths

GPS tracking and alarm built in
Bright headlight and brake light
Higher top speed for commuting
Puncture-protected tires
Colour display that locks the bike

Drawbacks

Older frame with a lower load rating
Small rear brake rotor
Heavy to carry up stairs
No throttle for loaded starts
Chain drive needs more upkeep than a belt

Verdict

A well-equipped Class 3 compact cargo bike, but the older lower-rated frame

Social score

7.7 out of 10

Reddit8 out of 10

Liked

hill climbing
fun to ride

Complaints

pedal grip

Read the full summary

r/CargoBike (Apr 2026): an HSD S11 owner chose Class 3 for the torque, says steep local hills are much easier and the bike is fun, and swapped the pedals for grippier ones

Google8 out of 10

Liked

daily commuting

Complaints

heavy
expensive

Read the full summary

Field Mag (affiliate commission, unit source not stated) says the S11 turned a longtime New York bike commuter electric, listing heavy and expensive as its cons (Jul 2026)

YouTubeBrand-level7 out of 10

ElectricBikeReview.com, which takes manufacturer testing fees, has video-reviewed several Tern cargo bikes and called the GSD S10 Gen 3 the best cargo e-bike it had tested (Dec 2025)

AmazonNot scored

The Amazon pool is blank: the search turned up no Tern e-bike sold on Amazon by Tern or an official Tern store (October 2026).

User reviewsNot scored

The retailer pool is blank: none of Walmart, Best Buy, Target, Costco, Dick's Sporting Goods, REI, Home Depot or Lowe's lists the HSD S11 (Gen 2) (October 2026).

Reviews

Trustpilot shows one review of ternbicycles.com, from October 2022, for a TrustScore of 3.2.
That single review is one-star, so the page is 0% five-star and 100% one-star.
The Trustpilot page is unclaimed and has no history of inviting reviews (October 2026).

Track record

The BBB holds no business file for Stile Products in Lakewood, California (October 2026).
CPSC and Health Canada list no recall of a Tern e-bike (searched October 2026).
Stile Products recalled Tern Link, Verge and Eclipse folding bikes for frame cracks in 2013, 2014 and 2016.

Not countedExcluded

Not counted in any pool: the brand's own store reviews, its YouTube channel and Facebook page, and dealer pages and dealer videos.

Specs

TypeCargo
E-Bike ClassClass 3
Battery401-600 Wh
MotorMid-drive
Top Speed21-28 mph
Claimed Range61-80 mi
Weight56-70 lb
Max Rider Load351-400 lb
BrakesHydraulic disc
SuspensionFront
FoldingDoes not fold
CertificationsClaimed only
Warranty2 Years

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At a glance

Thudbuster seatpost
Ignis high and low beam
Airstream edition $4,749

Company

Stile Products, Inc. of Lakewood, California operates that store.
The brand is owned by Mobility Holdings, Ltd. of New Taipei City, Taiwan, which also issues the warranty.

Where it sells

Tern e-bikes are sold in the US through Tern Store USA at store.ternbicycles.com.
Every e-bike ordered online ships to the nearest authorized Tern dealer, or to a certified shop where no dealer is near, for assembly and pickup.
Authorized bike dealers across the US also sell the range, from ultra-low-step city bikes and compact folders to fat-tire longtails.
The search turned up no Tern e-bike sold on Amazon by Tern or an official Tern store (October 2026).
The store takes returns within 30 days of purchase.
Of the eight major US retailers, only REI sells Tern e-bikes, and no Tern listing there reaches ten reviews (the Quick Haul P9 Sport leads with 7); Walmart, Best Buy, Target, Costco, Dick's Sporting Goods, Home Depot and Lowe's carry none (October 2026).

Description

The Tern HSD S11 (Gen 2) is the previous-generation compact midtail cargo e-bike, still sold, with a Bosch Performance Line Sport mid-drive rated 75 Nm and a 545 Wh Bosch PowerPack 545; Bosch prints watt-hours only. It is a Class 3 bike with pedal assist to 28 mph, set to 25 mph for New York City, and no throttle.

It has Magura MT4 hydraulic brakes with a 180 mm front and 160 mm rear rotor, a Suntour fork with 70 mm of travel and Schwalbe Big Ben tires with RaceGuard puncture protection. Tern lists 61.9 lb and a 397 lb maximum gross vehicle weight, against 419 lb on the Gen 3 frame.

A Kiox 300 colour display, the Flow app with eBike Lock and a ConnectModule with GPS tracking and an alarm (one year of cell service free) are included. Tern claims 32 to 76 miles.

The Airstream x Tern HSD P5i ($4,749.00) is a Gen 2 special edition in satin aluminum with a Performance Line motor limited to 20 mph and a Gates belt. Every order ships to a Tern dealer for assembly and pickup.