57th of 57 we've scored in Electric Bikes

57th of 57 in E-Bikes

Gotrax CTI 2 City Electric Bike

Class 2
401-600 Wh
41-60 mi claimed
251-300 lb max load

SVT Score, Lower

Usability2.9/10Social5.0/10The SVT Score is placed on its category's range

Versus

SVT SCORESRead review

A step-through city e-bike with a 499 Wh battery, a 350 W motor, a rear rack and front suspension, listed at a heavy 84.2 lb.

$1,199

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SKU: GT-CTi2350ST-BLA Category: Electric Bikes Brand: Gotrax

Usability

2.9 out of 10

Battery3499 Wh (48 V, 10.4 Ah) on the commuter ladder

Better on batteryAventon Level 4 REC Commuter EbikeThe Level 4 REC carries a 733 Wh battery. $1,999Scores 6.0

Motor3350 W Bafang, torque not published (band)

Sensor: cadence sensor, five assist levels

Better on motorHiboy EX9Maker publishes 750 W nominal. $1,199.99Scores 7.0

Ride Hardware4mechanical brakes, front suspension fork, cadence sensor

Tires: 27.5 in pneumatic

Better on ride hardwareVelotric Discover 3 commuterHydraulic discs with 180 mm rotors. $1,999Scores 10.0

Weight184.2 lb as listed by the maker

Better on weightAventon Soltera 3 ADV City EbikeAt 37 lb it is among the lightest commuters. $1,499Scores 10.0

Features3full-colour LCD display, twist throttle

Rack: rear rack fitted; fenders and rear light not stated

Better on featuresVelotric Discover 2 commuterA removable battery. $1,399Scores 10.0

Verification2UL 2849 claimed on the store page; no NRTL record names CTI2

Searched: Certipedia Intertek SGS TÜV SÜD CPSC Health Canada UL

Better on verificationAventon Level 4 REC Commuter EbikeUL certifies this model to UL 2849 under certificate UL-US-2557601-3. $1,999Scores 6.0

Warranty & Support5two years on battery and motor

Strengths

Rear rack comes fitted
Step-through frame is easy to mount
Front suspension softens rough streets
Colour display is easy to read

Drawbacks

Heavy to lift by the maker's listing
Mechanical brakes rather than hydraulic
Top speed stated two ways on the product page
No torque sensor for a natural pedal feel
Charger listing does not match the battery voltage

Verdict

A simple city bike with a rack, but heavy and basic in its brakes

Social score

5.0 out of 10

RedditBrand-level4 out of 10

r/ebikes: a CTI 3 owner of 14 months liked the value but faulted slow answers on parts and chargers (2025)
r/ebikes buyers weigh Gotrax e-bikes as budget picks with mixed views on the company (Oct 2024)

GoogleBrand-level5 out of 10

Electric Bike Report and ElectricBikeReview (both take manufacturer testing fees) tested the F3, Tundra, Ranger and Mustang in 2026 with solid brake and range results (Mar to Jul 2026)|RiderGuide (affiliate code) tested the MX1, Rambo, Ranger and Mustang (May 2024 to Dec 2025)

YouTubeNot scored

The YouTube pool is blank: the Gotrax e-bike videos found repeat written reviews counted under Google or do not state how the unit was obtained (Oct 2026).

AmazonBrand-level6 out of 10

Gotrax's own Amazon store sells e-bikes, though none of the twelve rows was found there; its R1 folding listing averages 4.2 stars from 619 ratings (Oct 2026)

User reviewsNot scored

The retailer pool is blank: Walmart lists the CTI2 through the GOTRAX store with a single rating and no native written reviews; Best Buy, Walmart, Costco, Sam's Club, Home Depot, Lowe's and Dick's were read; Target's site was behind a bot check (October 2026).

Trustpilot

On Trustpilot, gotrax.com showed 3.8 from 2,353 reviews, 56% five-star and 30% one-star, on a claimed page that asks customers to review (read October 2026).

Track record

The BBB rates GOTRAX of Carrollton F, not accredited, with 452 complaints in the last three years (October 2026).
CPSC and Health Canada searches for Gotrax scooters, e-bikes and their batteries found no recall or warning naming them (October 2026).

Not countedExcluded

Not counted in any pool: Gotrax's own site ratings and Q&A and anything syndicated from them, its YouTube channels and Facebook pages, and its influencer program.

Specs

TypeCommuter
E-Bike ClassClass 2
Battery401-600 Wh
Top Speed21-28 mph
Claimed Range41-60 mi
Weight71-85 lb
Max Rider Load251-300 lb
BrakesMechanical disc
SuspensionFront
FoldingDoes not fold
CertificationsClaimed only
Warranty2 Years

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Not published by Gotrax: motor.

Not checked: The manual, which could not be read

At a glance

Bafang motor
Five assist levels
27.5 in wheels

Company

Gotrax is a brand of GOLABS, INC., a privately held company at 2201 Luna Rd, Carrollton, Texas, named on the Gotrax manuals.
Gotrax says it started with hoverboards in Texas in 2017.
The company's range runs from kids' kick scooters and hoverboards to dual-motor scooters, e-bikes, dirt bikes and golf carts.

Where it sells

The scooters and e-bikes are sold on gotrax.com, through a Gotrax brand store on Amazon and, by the company's own account, at Walmart, Target, Best Buy, Kohl's and Academy.
Best Buy sells several Gotrax scooters and e-bikes directly, Walmart carries most of the range through the brand's own GOTRAX store, and Dick's lists a few scooters, while Costco, Sam's Club and Home Depot showed no Gotrax rides and Lowe's only Gotrax golf carts (October 2026).

Description

The Gotrax CTI 2 is a step-through city e-bike with a 48 V, 10.4 Ah battery of 499 Wh and a 350 W Bafang motor with a cadence sensor, five assist levels and a twist throttle. It has mechanical brakes, front wheel suspension, 27.5 in pneumatic tires, a rear rack and a full-colour LCD display.

The maker lists it at 84.2 lb with a 264 lb total weight limit. Its spec table claims 25 mph and up to 50 miles of range, while its feature text says 20 mph and calls it a Class 2 e-bike. The listed charger is 42 V, 2.0 A.