243rd of 256 we've scored in Electric Bikes

243rd of 256 in E-Bikes

Fiido C11 City Electric Bike

Class 2
401-600 Wh
41-60 mi claimed
251-300 lb max load

SVT Score, Lower

Usability4.3/10Social4.5/10The SVT Score is placed on its category's range

Versus

SVT SCORESRead review

A step-through city e-bike with a removable 499.2 Wh battery, a throttle, hydraulic brakes and a fitted rack.

$1,099

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SKU: C11-104B2-US Category: Electric Bikes Brand: Fiido

Usability

4.3 out of 10

Battery3499.2 Wh (48 V) on the commuter ladder

Better on batteryAventon Level 4 REC Commuter EbikeThe Level 4 REC carries a 733 Wh battery. $1,999Scores 6.0

Motor355 Nm rear hub, 500 W drive unit

Sensor: 12-magnet speed sensor, no torque sensor

Better on motorRide1Up Vorsa Lite All-Round E-BikeHub motor makes 95 Nm of torque. $1,345Scores 7.0

Ride Hardware6dual-piston hydraulic discs, 40 mm fork, puncture-resistant tires

Weight554.01 lb with the battery

Better on weightAventon Soltera 3 ADV City EbikeAt 37 lb it is among the lightest commuters. $1,499Scores 10.0

Features7removable battery, lights, colour display, throttle, rack and fenders

Rack: rated 55 lb (25 kg)

Verification2Fiido-hosted EN 15194 document names no issuer; no UL 2849 record; store badge only

Searched: Fiido-hosted EN 15194 document naming no issuer (no directory) Certipedia UL Intertek TÜV SÜD CPSC Health Canada SGS
Record: Fiido-hosted EN 15194 document naming no issuer (no directory), EN 15194, C11/C11 PRO, Shenzhen Fiido Technology Development Co., Ltd.

Better on verificationPuckipuppy Doberman Commuter E-BikeThe Doberman is named on SGS Listed Mark SGSNA/26/SZ/00036. $999.99Scores 8.0

Warranty & Support5two years on battery and motor

Better on warranty & supportPedego Avenue Core Commuter BikeThe parts. $1,995Scores 9.0

Price

Option: City Edition with basket, mirror and phone holder ($1,209.00)
Pack: replacement 499.2 Wh battery, $267.00

Strengths

Rack and fenders come fitted
Throttle helps on starts
Battery lifts out to charge indoors
Hydraulic brakes stop smoothly
Puncture-resistant tires with reflective sidewalls

Drawbacks

No torque sensor so assist feels on-off
Assist stops at a low preset speed
Throttle speed stated two ways
Frame comes in one size only
Owners report bikes that will not power on

Verdict

A well-equipped city commuter at a fair price, but no torque sensor

Social score

4.5 out of 10

Reddit3 out of 10

Complaints

bikes no longer power on
email-only troubleshooting

Read the full summary

r/ebikes: an owner of two C11 bikes says both no longer power on and that troubleshooting by email with support went nowhere (Jan 2026)

GoogleBrand-level6 out of 10

Testers at T3, WIRED, Electroheads and heise rate Fiido's C21, Air, Nomads and C11 Pro as good value with smooth torque-sensor assist, while noting small fixed batteries on the light models (2024-2026)|Units were mostly supplied by Fiido or the source is not stated; Electroheads links to Fiido as an affiliate (Jan-Apr 2026)

YouTubeNot scored

The YouTube pool is blank: the reviews found (GSMaholic on the C11 Pro, VDS Rides N' Ramble on the M1 Pro, BikeRide on the Nomads) do not say how the bike was obtained (October 2026).

AmazonNot scored

The Amazon pool is blank: the search of Amazon US found no listing of these bikes sold by Fiido or an official Fiido store (October 2026).

User reviewsNot scored

The retailer pool is blank: none of Walmart, Best Buy, Target, Costco, Dick's Sporting Goods, REI, Home Depot and Lowe's lists it (October 2026).

Trustpilot

On Trustpilot, fiido.com holds a TrustScore of 3.8 from 5,543 reviews, with 66% five-star and 21% one-star (September 2026).
Fiido claimed that Trustpilot page in March 2022 and invites its customers to review.

Track record

A BBB search for Fiido in Hong Kong returned no business listing (October 2026).
Searches of CPSC and Health Canada recalls found none for a Fiido e-bike, scooter or battery (October 2026).
Fiido itself recalled and upgraded 2,989 Fiido X folding bikes for frame breakage in April 2022, outside any CPSC action.
The UK's Office for Product Safety and Standards recalled a travel adapter supplied with the Fiido T1 Pro in October 2024.

Not countedExcluded

Not counted in any pool: the ratings on the brand's own site, Fiido's YouTube channels and Facebook groups, and creator or affiliate links.

Specs

TypeCommuter
E-Bike ClassClass 2
Battery401-600 Wh
MotorHub
Top SpeedUp to 20 mph
Claimed Range41-60 mi
Weight41-55 lb
Max Rider Load251-300 lb
BrakesHydraulic disc
SuspensionFront
FoldingDoes not fold
CertificationsClaimed only
Warranty2 Years

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At a glance

USB phone charging port
Built-in horn
Fiido Mate watch start

Company

The FIIDO US trademark (registration 5012525) is held by Shenzhen QLHX Technology Co., Ltd. Fiido's EN 15194 certificates name Shenzhen Fiido Technology Development Co., Ltd. as holder and manufacturer.

Where it sells

Fiido e-bikes and scooters are sold in the US on fiido.com, which Fiido's own footer calls the Fiido USA Site.
The store's terms say only that the website is operated by Fiido, and they give a contact address in Tai Kok Tsui, Kowloon, Hong Kong.
No US legal entity is named anywhere on the store.
Its store sells mini and folding bikes, carbon commuters, touring bikes, longtail cargo bikes and a seated scooter.
E-bikes ship from US warehouses, while the shipping policy says e-scooters ship from China.
The search of Amazon US found no listing sold by Fiido itself (October 2026).
Among major US retailers, only Walmart carries Fiido, through the brand's own marketplace store, with one cargo bike listed (October 2026).

Description

The Fiido C11 is a step-through city e-bike with a 48 V, 499.2 Wh removable battery and a rear hub drive unit printed as 500 W with 55 Nm of torque, run by a 12-magnet speed sensor and a 7-speed Shimano drivetrain.

It has dual-piston hydraulic disc brakes with power cut-off, a 40 mm suspension fork and puncture-resistant, reflective CST 700 x 40C tires. It weighs 54.01 lb with the battery (46.56 lb without) and is rated for 264 lb.

It ships with a 15.5 mph assist preset; the FAQ gives the throttle 15.5 mph while the spec table says 6 km/h, and Fiido's range test includes an "After Unlocked" run averaging 19.21 mph.

A rear rack rated 55 lb, fenders, a headlight, an automatic brake light, a horn and a USB port are fitted, and a 1.47 in colour LCD pairs with the Fiido app. Fiido's own range test gives 56.44 miles in ECO with a 176 lb rider.

A City Edition with a basket, mirror and phone holder costs $1,209.00, and a replacement 499.2 Wh battery costs $267.00. It comes in Emerald Blue and White at one price.