SoftPro Water Systems Dual Tank Carbon Filter System

5.9
UsabilityScore
5.8
SocialScore
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5.9
SVT SCORESRead review

Two carbon beds in series, sold for benzene removal, with no benzene test data published.

$1,900

SKU: B-C1344 Category: Brand:

Usability

Two Tanks For Benzene, One Unverified Claim
Expert Score

Two carbon beds in series is the right architecture for hydrocarbon contamination, because contact time determines breakthrough and a single bed gives you half of it. Its strongest attribute is exactly that redundancy, and the second bed is what lets the system keep working after the first one starts to load. Its weakest is that benzene appears in the product title and nowhere in any supporting data, with no influent concentration, no reduction percentage and no laboratory named. That is a serious gap for a contaminant with a federal maximum contaminant level of 5 parts per billion, where a homeowner needs to know the system works rather than assume it does. The buyer is paying $803 over the single-tank Chlorine+ for the second bed and getting no more evidence than the cheaper model comes with. Anyone treating a known benzene plume should be working from a laboratory result and a certified system rather than a product title.

Contaminant Reduction7.0
Certification Coverage2.0
Flow Rate4.0
Filter Life9.0
Build Quality7.0
Warranty & Support6.0
Ease of Installation7.0
Value5.0
PROS
  • Two beds in series give far more contact time than a single tank
  • Same 600,000 to 1,000,000 gallon media life claim
  • No electricity, no drain line and no wastewater
  • Catalytic carbon handles chloramine as well as hydrocarbons
  • Lifetime warranty stated by SoftPro
CONS
  • Benzene is named in the product title with no reduction data of any kind
  • At $1,900 it costs $803 more than the single-tank Chlorine+
  • No NSF or WQA certification exists under the SoftPro name
  • No rated service flow rate
  • Two tanks need roughly double the floor space of the single-tank models

The dual tank carbon system puts two catalytic carbon beds in series, which SoftPro positions for benzene and heavier hydrocarbon contamination where a single bed would exhaust quickly. It runs on the same upflow, no-electricity, no-wastewater design as the single-tank filters, with a stated media life of 600,000 to 1,000,000 gallons. It is the most expensive non-softener filter in the catalogue.

Social Scores

Social Score

Brand-level. SoftPro's independent coverage is concentrated almost entirely on the Elite softener line, so the scores below are brand-level and reduced where they are applied to a product the pools do not discuss. SoftPro also operates qualitywatertreatment.com and the Quality Water Treatment YouTube channel, and neither is counted as an independent source.

Reddit Score4.0

Brand-level. Three threads carry the pool: an r/Plumbing question about the Elite softener, an r/WaterTreatment post titled as a warning about SoftPro, and an r/Plumbing post describing a defective unit shedding media into household fixtures. Comment on the engineering is broadly positive; the recurring complaint is customer service after the sale. Thread bodies were read through search snippets rather than full extraction.

Google Score6.0

Brand-level. WaterFilterGuru bench-tested a SoftPro Elite on a 120 ppm private well in Milner, Colorado and measured better than 99 percent calcium and magnesium reduction, ranking it second among salt-based softeners at 4.5 out of 5. QualityWaterLab rates the Elite 4.5 out of 5. No independent publication covers SoftPro's filtration products separately from its softeners.

YouTube Score6.0

Brand-level. WaterFilterGuru's SoftPro Elite install-and-test video has roughly 22,000 views and states it is not sponsored. SoftPro's own Quality Water Treatment channel publishes more SoftPro content than anyone else and is excluded. No independent video coverage of anything other than the Elite softener was found.

User Review Score7.0

Brand-level. SoftPro sells factory-direct, so there is no retailer pool. Two third-party profiles exist and disagree: Trustpilot shows 4 out of 5 from 14 reviews for softprowatersystems.com, while the BBB shows 2.78 out of 5 from 9 customer reviews for Quality Water Treatment, Inc., the same operator. Neither entity is BBB accredited and both pools are small. The 8,000-plus review count shown across SoftPro's own product pages is its own widget and is not counted.

Additional information

Specification: SoftPro Water Systems Dual Tank Carbon Filter System

Water Filtration Specifications
Certifications

Not certified

Contaminant Removal

Chloramine, Chlorine, Heavy metals, Herbicides, Pesticides, Taste and Odor, Pharmaceuticals, VOCs

Filter Lifespan / Capacity

Over 5 years

Flow Rate / Water Pressure

Not published

Filtration Type

Catalytic Carbon

Housing Material

Not specified

General Specifications
Warranty

Lifetime

Dimensions

Not published

Weight

366 lb (shipping)

Country of Origin

USA

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