Segway Xafari Commuter Electric Bike

Class 1-3 selectable
801-1,000 Wh
Over 80 mi claimed
351-400 lb max load

SVT Score

Usability6.3/10Social7.0/10The SVT Score is placed on its category's range

Versus

SVT SCORESRead review

A full-suspension e-bike with a 936 Wh battery, a torque sensor, hydraulic brakes, a rack and fenders, at a heavy 93 lb.

$1,500

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SKU: AA.21.01.01.0002 Category: Electric Bikes Brand: Segway

Usability

6.3 out of 10

Battery9936 Wh (46.8 V, 20 Ah) on the commuter ladder

Motor580 Nm rear hub

Rating: 750 W nominal

Better on motorVelotric Discover M commuterMid-drive is rated at 100 Nm of torque. $2,499Scores 7.0

Ride Hardware72-piston hydraulic discs with 180 mm rotors, 80 mm fork, torque sensor

Rear: 70 mm rear suspension, not counted on the commuter tier

Weight1about 93 lb with the battery

Better on weightVelotric Breeze 1 cruiserAt 48 lb with the battery it is light for a commuter. $1,799Scores 7.0

Features9removable battery, lights, colour display, GPS and app lock, throttle, rack and fenders, IPX5

Verification6UL 2849 certificate UL-US-2441188-0 (file E519735) names the Xafari, model 210101U

Searched: UL Solutions certificate hosted by Segway (backed by UL QGNS.E519735) Certipedia Intertek SGS TÜV SÜD CPSC Health Canada
Record: UL Solutions certificate hosted by Segway (backed by UL Product iQ QGNS.E519735), ANSI/CAN/UL 2849:2022A (QGNS, Electrical Systems for E-Bikes), 210101U, Ninebot

Warranty & Support5two years on battery and motor

Cap: battery term ends at 500 charge cycles if sooner

Price

Kit: phone holder bundle $42.99

Strengths

Very long range on one charge
Full suspension soaks up rough roads
Smooth torque sensor assist
Rack and fenders come fitted
Strong hydraulic brakes even when loaded

Drawbacks

Very heavy to lift or rack
No turn signals
Navigation on the display can lag
Connected features need a subscription after the first year

Verdict

A long-range comfort cruiser with full suspension, but very heavy

Social score

7.0 out of 10

RedditNot scored

The Reddit pool is blank: the r/ElectricScooters and r/ebikes threads found discuss other single models, and none reviews Segway's range as a whole (October 2026).

Google7 out of 10

Liked

brakes
comfortable cockpit
hill climbing

Complaints

heavy

Read the full summary

OutdoorGearLab (bought from a local shop) measured 38.2 mi of range, 94 lb and an 18.5 mph average hill climb, praising the brakes loaded and wet (Apr 2025)

YouTubeNot scored

The YouTube pool is blank: the tester videos found repeat a written review already counted or do not say how the unit was obtained (October 2026).

AmazonNot scored

The Amazon pool is blank for e-bikes: the only Segway-sold Amazon listings found are scooters (October 2026).

User reviewsNot scored

Best Buy sells six of these scooter models as the seller, and no major US retailer was found selling the e-bikes (October 2026).

Trustpilot

On Trustpilot, www.segway.com holds 1.3 from 851 reviews, 18% five-star and 75% one-star (October 2026).
That Trustpilot page is claimed, does not invite reviews and has not replied to negative ones (October 2026).

Track record

BBB rates Segway, Inc. F, not accredited, with 85 complaints in three years (October 2026).
A search of CPSC and Health Canada recalls found none naming a current Segway scooter or e-bike model (October 2026).
On November 21, 2024, the CPSC announced a recall of about 1,400 P100 scooters whose front forks can break.
On March 20, 2025, the CPSC announced a recall of about 220,000 Max G30P and Max G30LP scooters whose folding mechanism can fail.

Not countedExcluded

Not counted in any pool: Segway's own store reviews and Q&A, its YouTube channels and Facebook pages, posts by Segway staff, dealer pages, and affiliate or creator programs.
The retailer pool is blank: no Best Buy, Walmart, Home Depot, Lowe's or REI listing of this e-bike was found (October 2026).

Specs

TypeCommuter
E-Bike ClassClass 1-3 selectable
Battery801-1,000 Wh
MotorHub
Top Speed21-28 mph
Claimed RangeOver 80 mi
WeightOver 85 lb
Max Rider Load351-400 lb
BrakesHydraulic disc
SuspensionFull
FoldingDoes not fold
CertificationsUL 2849 listed
Warranty2 Years

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At a glance

Ships set to Class 2
Front rack holds 33 lb
Eight-speed Shimano Altus

Company

Segway electric scooters and e-bikes are sold in the US by Segway Inc., the US company of Segway-Ninebot.
Segway-Ninebot formed in April 2015 when Beijing-based Ninebot acquired Segway Inc. of Bedford, New Hampshire.
The scooters are made by Ninebot (Changzhou) Tech Co., Ltd. in China.

Where it sells

Segway sells its scooters on store.segway.com and in its own Amazon brand store.
Its e-bikes are ordered online and picked up from Segway dealers.
Alongside its rideables, Segway sells self-balancing scooters, go-karts and power stations.

Description

The Segway Xafari is a full-suspension e-bike with a removable 46.8 V, 20 Ah battery of 936 Wh and a 750 W rear hub motor with 80 Nm of torque and a torque and gyroscope sensor.

It has Tektro two-piston hydraulic disc brakes with 180 mm rotors, an 80 mm adjustable fork with lockout, 70 mm of rear travel, a Shimano Altus eight-speed drivetrain and 26 x 3.0 in Kenda tires. It weighs about 93 lb with the battery and carries 352 lb in total, with a 265 lb rider limit and a 55 lb rear rack.

It ships as Class 2 at 20 mph and can be set to Class 3 to 28 mph in the app. Segway claims up to 88 miles at 20% assist and 36 miles on full throttle at 20 mph. It has a 1,300-lumen headlight, fenders, a TFT display, AirLock, GPS and Apple Find My. It comes in silver and red at the same price.