Segway MUXI Pro Cargo Electric Bike

  • Class 1-3 selectable
  • 601-800 Wh
  • 61-80 mi claimed
  • Over 400 lb max load

SVT Score

Versus
5.5
SVT SCORESRead review

A compact cargo e-bike with auto-shifting nine speeds, a suspension fork, turn signals and fenders on a 717 Wh, 750 W platform.

$2,000

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SKU: AA000396 Category: Brand:

Usability

5.5 out of 10
  • Rating: 750 W nominal
  • Searched: UL Certipedia Intertek SGS TÜV SÜD CPSC Health Canada UL Solutions certificate hosted by Segway
  • Record: UL Product iQ, UL 2271 (BBCA, Batteries for Use in Light Electric Vehicles - Component), (guest view shows no model), Ninebot
  • Record: UL Product iQ, UL 2849 (QGNS, Electrical Systems for E-Bikes), (holder file; guest search '210502U' returns 0), Ninebot
Better on verificationAventon Abound SR Cargo EbikeUL certifies this model to UL 2849 under certificate UL-US-2440621-3. $1,899Scores 8.0
  • Cap: battery term ends at 500 charge cycles if sooner

Strengths

  • Automatic gear shifting takes the effort out
  • Turn signals and fenders come fitted
  • Hydraulic brakes with large rotors
  • Carries heavy loads for a compact frame
  • GPS and Apple Find My help track a stolen bike

Drawbacks

  • Heavy to lift onto a rack
  • Auto shifting adds parts that can wear
  • Passenger kit costs extra
  • Short travel fork
Verdict

A tech-rich cargo bike that shifts for you, but it is heavy

Social score

8.0 out of 10
RedditNot scored

The Reddit pool is blank: the r/ElectricScooters and r/ebikes threads found discuss other single models, and none reviews Segway's range as a whole (October 2026).

Google8 out of 10
Liked
  • auto shifting
  • tech features
Read the full summary

RiderGuide (unit source not stated) scored it 94 of 100 and called it best in its class for a tech-forward compact cargo bike (Sep 2026)

YouTubeNot scored

The YouTube pool is blank: the tester videos found repeat a written review already counted or do not say how the unit was obtained (October 2026).

AmazonNot scored

The Amazon pool is blank for e-bikes: the only Segway-sold Amazon listings found are scooters (October 2026).

User reviewsNot scored

Best Buy sells six of these scooter models as the seller, and no major US retailer was found selling the e-bikes (October 2026).

Trustpilot
  • On Trustpilot, www.segway.com holds 1.3 from 851 reviews, 18% five-star and 75% one-star (October 2026).
  • That Trustpilot page is claimed, does not invite reviews and has not replied to negative ones (October 2026).
Track record
  • BBB rates Segway, Inc. F, not accredited, with 85 complaints in three years (October 2026).
  • A search of CPSC and Health Canada recalls found none naming a current Segway scooter or e-bike model (October 2026).
  • On November 21, 2024, the CPSC announced a recall of about 1,400 P100 scooters whose front forks can break.
  • On March 20, 2025, the CPSC announced a recall of about 220,000 Max G30P and Max G30LP scooters whose folding mechanism can fail.
Not countedExcluded
  • Not counted in any pool: Segway's own store reviews and Q&A, its YouTube channels and Facebook pages, posts by Segway staff, dealer pages, and affiliate or creator programs.
  • The retailer pool is blank: no Best Buy, Walmart, Home Depot, Lowe's or REI listing of this e-bike was found (October 2026).

Specs

  • TypeCargo
  • E-Bike ClassClass 1-3 selectable
  • Battery601-800 Wh
  • MotorHub
  • Top Speed21-28 mph
  • Claimed Range61-80 mi
  • Weight71-85 lb
  • Max Rider LoadOver 400 lb
  • BrakesHydraulic disc
  • SuspensionFront
  • FoldingDoes not fold
  • CertificationsUL 2271 pack listed
  • Warranty2 Years

At a glance

  • Launched September 2026
  • Protector in the box
  • Optional automatic dropper post
  • Segway electric scooters and e-bikes are sold in the US by Segway Inc., the US company of Segway-Ninebot.
  • Segway-Ninebot formed in April 2015 when Beijing-based Ninebot acquired Segway Inc. of Bedford, New Hampshire.
  • The scooters are made by Ninebot (Changzhou) Tech Co., Ltd. in China.
  • Segway sells its scooters on store.segway.com and in its own Amazon brand store.
  • Its e-bikes are ordered online and picked up from Segway dealers.
  • Alongside its rideables, Segway sells self-balancing scooters, go-karts and power stations.

The Segway MUXI Pro is a compact cargo e-bike with a removable 48 V battery of 717 Wh and a 750 W direct-drive rear hub motor with 80 Nm of torque. It adds a nine-speed drivetrain with electronic auto-shifting, a 70 mm suspension fork, turn signals and fenders to the MUXI frame.

It has two-piston hydraulic disc brakes with 180 mm rotors and 20 x 3.0 in multi-surface tires. Segway lists 82.2 lb, a 265 lb rider limit and 418 lb in total, with a 121 lb rear rack. It runs as Class 1 or 2 to 20 mph or Class 3 with pedal assist to 28 mph, and Segway claims up to 73 miles.

It comes in Anthracite and Reef Blue at the same price. The passenger kit, baskets and rear-view radar are sold separately.

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