Segway MUXI Cargo Electric Bike

Class 1-3 selectable
601-800 Wh
61-80 mi claimed
Over 400 lb max load

SVT Score

Usability5.5/10Social7.0/10The SVT Score is placed on its category's range

Versus

SVT SCORESRead review

A compact step-through cargo e-bike with a 717 Wh removable battery, a 750 W direct-drive motor, hydraulic brakes and a 418 lb payload.

$1,700

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SKU: AA.21.05.01.0001 Category: Electric Bikes Brand: Segway

Usability

5.5 out of 10

Battery5717 Wh (48 V) on the cargo ladder

Better on batteryVelotric GoMad cargo bikeThe GoMad carries an 801.6 Wh battery. $1,999Scores 7.0

Motor580 Nm direct-drive rear hub

Rating: 750 W nominal

Ride Hardware42-piston hydraulic discs with 180 mm rotors, rigid fork, cadence sensor

Better on ride hardwareVelotric GoMad cargo bikeHydraulic discs with a 203 mm front rotor. $1,999Scores 9.0

Weight672.75 lb

Features8removable battery, lights, colour display, GPS and app lock, throttle, IPX5

Verification6UL 2849 certificate UL-US-26109097-0 (file E519735) names the MUXI, model 210501U

Searched: UL Solutions certificate hosted by Segway (backed by UL QGNS.E519735) Certipedia Intertek SGS TÜV SÜD CPSC Health Canada
Record: UL Solutions certificate hosted by Segway (backed by UL Product iQ QGNS.E519735), ANSI/CAN/UL 2849:2022A (QGNS, Electrical Systems for E-Bikes), 210501U, Ninebot

Warranty & Support5two years on battery and motor

Basis: no MUXI agreement found; store gives a limited two-year warranty and the MUXI Pro agreement gives battery and motor two years
Cap: battery term ends at 500 charge cycles if sooner (MUXI Pro and Myon agreements)

Strengths

Carries heavy loads for a compact frame
Low step-through frame is easy to mount
Hydraulic brakes with large rotors
GPS and Apple Find My help track a stolen bike
Quiet direct-drive motor with hill descent control

Drawbacks

Heavy to lift onto a rack
No suspension fork
No turn signals
Fenders and passenger kit cost extra
Single speed limits pedalling at speed

Verdict

A smart, easy cargo bike for errands, but heavy and single speed

Social score

7.0 out of 10

RedditNot scored

The Reddit pool is blank: the r/ElectricScooters and r/ebikes threads found discuss other single models, and none reviews Segway's range as a whole (October 2026).

GoogleBrand-level7 out of 10

RiderGuide (unit source not stated) calls Segway's e-bikes serious, the MUXI a high-tech mini cargo bike and the Myon the most tech-forward commuter it has tested (Jul 2026)

YouTubeNot scored

The YouTube pool is blank: the tester videos found repeat a written review already counted or do not say how the unit was obtained (October 2026).

AmazonNot scored

The Amazon pool is blank for e-bikes: the only Segway-sold Amazon listings found are scooters (October 2026).

User reviewsNot scored

Best Buy sells six of these scooter models as the seller, and no major US retailer was found selling the e-bikes (October 2026).

Trustpilot

On Trustpilot, www.segway.com holds 1.3 from 851 reviews, 18% five-star and 75% one-star (October 2026).
That Trustpilot page is claimed, does not invite reviews and has not replied to negative ones (October 2026).

Track record

BBB rates Segway, Inc. F, not accredited, with 85 complaints in three years (October 2026).
A search of CPSC and Health Canada recalls found none naming a current Segway scooter or e-bike model (October 2026).
On November 21, 2024, the CPSC announced a recall of about 1,400 P100 scooters whose front forks can break.
On March 20, 2025, the CPSC announced a recall of about 220,000 Max G30P and Max G30LP scooters whose folding mechanism can fail.

Not countedExcluded

Not counted in any pool: Segway's own store reviews and Q&A, its YouTube channels and Facebook pages, posts by Segway staff, dealer pages, and affiliate or creator programs.
The retailer pool is blank: no Best Buy, Walmart, Home Depot, Lowe's or REI listing of this e-bike was found (October 2026).

Specs

TypeCargo
E-Bike ClassClass 1-3 selectable
Battery601-800 Wh
MotorHub
Top Speed21-28 mph
Claimed Range61-80 mi
Weight71-85 lb
Max Rider LoadOver 400 lb
BrakesHydraulic disc
SuspensionNone
FoldingDoes not fold
CertificationsUL 2849 listed
Warranty2 Years

Show 7 moreShow fewer

Not checked: A MUXI-specific warranty agreement

At a glance

Cup holder in the box
Front basket holds 33 lb
Charges in about 6.5 hours

Company

Segway electric scooters and e-bikes are sold in the US by Segway Inc., the US company of Segway-Ninebot.
Segway-Ninebot formed in April 2015 when Beijing-based Ninebot acquired Segway Inc. of Bedford, New Hampshire.
The scooters are made by Ninebot (Changzhou) Tech Co., Ltd. in China.

Where it sells

Segway sells its scooters on store.segway.com and in its own Amazon brand store.
Its e-bikes are ordered online and picked up from Segway dealers.
Alongside its rideables, Segway sells self-balancing scooters, go-karts and power stations.

Description

The Segway MUXI is a compact step-through cargo e-bike with a removable 48 V battery of 717 Wh and a 750 W direct-drive rear hub motor with 80 Nm of torque and a cadence sensor.

It has two-piston hydraulic disc brakes with 180 mm rotors front and rear, a rigid fork, a single-speed chain and 20 x 3.0 in multi-surface tires. It weighs 72.75 lb, takes a 265 lb rider and carries 418 lb in total, with a 121 lb rear rack.

It runs as Class 1 or 2 to 20 mph or Class 3 with pedal assist to 23 mph, and Segway claims up to 80 miles. It has a 600-lumen headlight, a brake-signal tail light, a TFT display, AirLock, GPS and Apple Find My, an IPX5 body and an IPX7 battery. It comes in Olive Rush (dark green) and Dusty Sage at the same price.

The passenger kit, front basket, fenders and rear-view radar are sold separately.