OKAI NEON Ultra ES40 Commuter Electric Scooter

  • 601-800 Wh
  • 41-60 mi claimed
  • 251-300 lb max load
  • 21-28 mph

SVT Score, Top

Versus
6.2
SVT SCORESRead review

A dual-suspension folding commuter scooter with a large 733.2 Wh battery, turn signals and app control, held back by a drum brake.

$850

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SKU: 1010100819 Category: Brand:

Usability

6.2 out of 10
  • Peak: 1,000 W claimed, not scored
  • Searched: SGS Certipedia UL Intertek TÜV SÜD CPSC Health Canada
  • Record: SGS, SGS Listed Mark, Personal E-mobility Device (read as UL 2272, Part 27), ES40, Zhejiang Okai Vehicle Co., Ltd.

Strengths

  • Large battery for longer commutes
  • Turn signals and brake light built in
  • Folds in one step
  • App controls lights and ride modes
  • Front and rear suspension smooth rough streets

Drawbacks

  • Drum and electronic brakes feel basic
  • Heavy to carry up stairs
  • Real range well short of the claim
  • Customer support complaints
  • Battery warranty shorter than the badge says
Verdict

A comfortable long-range commuter, but basic braking and short battery cover

Social score

7.0 out of 10
Reddit7 out of 10
Liked
  • daily commuting
  • first scooter
Complaints
  • mixed brand reputation
Read the full summary

r/ElectricScooters: an owner who bought the ES40 on sale rides it daily to classes in Boston and loves it, while noting mixed things heard about the company (Sep 2024)

Google7 out of 10
Liked
  • speed close to claim
  • off-road capable
Complaints
  • range well under claim
Read the full summary

ElectricScooterGuide (affiliate links; unit source not stated) measured 23 mph and 24.5 mi against the 43.5 mi claim, rated reliability 8.2 and took it on gravel without trouble (Jul 2024)

YouTubeNot scored

The YouTube pool is blank: the tester videos found repeat their written reviews, which count once in the Google pool (October 2026).

AmazonNot scored

The Amazon pool is blank: none of the Amazon US results for OKAI scooters is a listing sold by OKAI (October 2026).

User reviewsNot scored

The retailer pool is blank: none of Walmart, Best Buy, Target, Costco, Dick's Sporting Goods, REI, Home Depot and Lowe's lists it (October 2026).

Trustpilot
  • The okai.co page on Trustpilot shows 1.7 of 5 from 18 reviews (October 2026).
  • Of those reviews, 22% give five stars and 72% give one star.
  • That Trustpilot page is claimed, and OKAI has not invited reviews recently.
Track record
  • The BBB rates Okai in Pomona F, not accredited, with 16 complaints closed in three years (October 2026).
  • Searches of CPSC and Health Canada recalls in October 2026 found no recall of an OKAI e-bike or e-scooter sold to consumers.
  • In 2018 a rental operator withdrew OKAI-built fleet scooters worldwide, a fleet action rather than a CPSC recall.
Not countedExcluded

Not counted in any pool: the ratings on the brand's own site.

Specs

  • TypeCommuter
  • E-Bike ClassNot applicable
  • Battery601-800 Wh
  • MotorSingle motor
  • Top Speed21-28 mph
  • Claimed Range41-60 mi
  • Weight41-55 lb
  • Max Rider Load251-300 lb
  • BrakesDrum
  • SuspensionFull
  • FoldingFolds
  • CertificationsUL 2272 listed
  • Warranty6 Months

At a glance

  • Proximity unlock
  • Eco, Low and High modes
  • Blue in stock
  • Ages 14 and up

The OKAI US trademark (Reg. No. 6,543,979) is owned by Zhejiang Okai Vehicle Co., Ltd. of Jinyun, Zhejiang, China, the maker named on its UL certificates.

  • OKAI e-bikes and e-scooters are sold in the US by Okai, Inc. of Pomona, California, through its own store at okai.co.
  • The store ships from a US warehouse to the lower 48 states.
  • Its store sells fat tire, cargo and city e-bikes alongside standing and seated scooters.
  • The Amazon US searches surfaced none of the current models as a listing sold by OKAI itself (October 2026).
  • Among major US retailers, only Dick's Sporting Goods sells OKAI e-bikes and scooters as the seller (October 2026).

The OKAI NEON Ultra ES40 is a folding commuter scooter with a 47 V, 15.6 Ah battery of 733.2 Wh (47 V x 15.6 Ah, rated voltage as printed) and a 500 W rear hub motor (1,000 W peak). It has a front drum brake and a rear electronic brake, front hydraulic suspension, an adjustable rear spring shock and 10 in vacuum tires.

OKAI's open-box listing gives 50.7 lb, a 265 lb maximum rider, IPX5 and a rider height of 3 ft 11 in to 6 ft 7 in for ages 14 and up. The maker claims 24 mph in its top mode and up to 43.5 miles of range. Black is sold out and Blue is in stock at the same price.

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