Hiboy EX9 Urban Commuter Electric Bike

  • Class 3
  • 401-600 Wh
  • 61-80 mi claimed
  • 301-350 lb max load

SVT Score, Lower

Versus
4.8
SVT SCORESRead review

A Class 3 city commuter with a torque sensor, hydraulic brakes and a 557 Wh removable battery, at a moderate weight.

$1,200

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SKU: EX9-Blue-94678448 Category: Brand:

Usability

4.8 out of 10
  • Peak: 1,000 W claimed, not scored
  • Searched: UL Solutions certificate (brand-hosted) UL Certipedia Intertek SGS TÜV SÜD CPSC Health Canada
  • Record: UL Solutions certificate (brand-hosted), ANSI/CAN/UL 2849:2022A, EX10, EX11, EX12, EX6, EX6F, EX9, Freeman IT Limited
  • Record: UL Product iQ, ANSI/CAN/UL 2849:2022A, EX9, Shenzhen Freeman IT Limited

Strengths

  • Hydraulic brakes cut motor power
  • Quick to reach top speed
  • High load rating for a commuter
  • Handlebar adjusts for comfort
  • Torque sensor gives natural assist

Drawbacks

  • Lights and fenders not documented
  • Only one year on battery and motor
  • Battery is modest for the price
  • No manual published online
  • Weight stated two ways by the maker
Verdict

A quick, comfortable city commuter, but its battery is modest

Social score

5.0 out of 10
RedditBrand-level4 out of 10

r/ebikes threads on Hiboy e-bikes (Oct 2023 to Jun 2026) mix praise for speed, hill power and free replacement parts with brake, error-code and motor complaints on P6 and EX6 units

GoogleBrand-level5 out of 10

Momentum (Nov 2024), The Gadgeteer (Hiboy sample, Sep 2023) and MakeUseOf (Jun 2023) rated the EX6 and P6 as good-value entry e-bikes, with motor lag or weak brakes as the main reservations

YouTube7 out of 10
Liked
  • quick takeoff
  • 28 mph on pedal assist
  • hydraulic brakes
Read the full summary

Soldier Knows Best (affiliate link, stated) reached 20 mph in about 5 to 7 seconds and 28 to 29 mph on pedal assist, liked the quick takeoff and tested the hydraulic brakes (Feb 2026)

AmazonBrand-level4 out of 10

Hiboy Direct sells e-bikes on Amazon US; its EX6F listing averages 4.0 from 14 ratings with 24% one-star (Oct 2026); the EX6 and EX9 listings are sold by Amazon.com

User reviewsNot scored

The retailer pool is blank: none of the retailers read lists the EX9; Best Buy, Walmart, Costco, Sam's Club, Home Depot, Lowe's and Dick's were read; Target's site was behind a bot check (October 2026).

Trustpilot

On Trustpilot, hiboy.com holds 4.8 from 2,379 reviews, 88% five-star and 5% one-star, on a claimed profile that invites customers to review (October 2026).

Track record
  • BBB lists Hiboy Intelligent Inc of Glendora, California, as not accredited with an F rating and 10 complaints closed in the last three years (October 2026).
  • Searches of CPSC and Health Canada found no recall or warning naming a Hiboy scooter, e-bike or battery (October 2026).
Not countedExcluded

Not counted in any pool: Hiboy's own store reviews and Q&A, its YouTube, Facebook and TikTok channels, its affiliate and referral programs, and reviews collected through its store invitations.

Specs

  • TypeCommuter
  • E-Bike ClassClass 3
  • Battery401-600 Wh
  • MotorHub
  • Top Speed21-28 mph
  • Claimed Range61-80 mi
  • Weight56-70 lb
  • Max Rider Load301-350 lb
  • BrakesHydraulic disc
  • SuspensionFront
  • FoldingDoes not fold
  • CertificationsUL 2849 listed
  • Warranty1 Year

Not checked: Lights, fenders and display type, not published by the maker

At a glance

  • Spare battery $254
  • 6061 aluminum frame
  • Handlebar tilts 60 degrees
  • Gray model $1,333.49
  • The HIBOY trademark is registered to Freeman Investment Holding Limited of Shenzhen, China.
  • Hiboy's contact page gives its headquarters only as "CA, USA".
  • Hiboy electric scooters and e-bikes are sold in the US on the brand's own store, hiboy.com.
  • Hiboy also sells through its Amazon brand store.
  • Its scooters also appear at US retailers including Best Buy and Walmart.
  • Hiboy sells a range that runs from adult e-bikes and seated scooters to kids' dirt bikes.
  • Best Buy sells a handful of Hiboy scooters and e-bikes directly, Costco sells the U2 Pro, and Walmart carries the range through the brand's own Hiboy Store, while Sam's Club, Home Depot, Lowe's and Dick's showed no Hiboy rides (October 2026).

The Hiboy EX9 is a Class 3 urban commuter e-bike with a removable 48 V, 11.6 Ah battery of 557 Wh and a 750 W rear hub motor (1,000 W peak; torque not published) with a dual-sided torque sensor.

It has hydraulic disc brakes front and rear with motor cut-off, an 80 mm front suspension fork and 26 x 2.5 in pneumatic tires on a 6061 aluminum frame. The store lists 59.5 lb in its spec list and 64.5 lb in its geometry table, and rates it for 330 lb in total.

Speed is set to 20 mph by default and pedal assist can be raised to 28 mph; the throttle stays at 20 mph. The maker claims 31 miles on throttle and 62 miles on pedal assist with a 143 lb rider. It has a 60-degree adjustable handlebar, an IPX4 frame with an IPX5 battery and a 7 to 8 hour charge.

The Blue model is the entry price; the Gray model sells for $1,333.49, and a spare battery sells for $254.00.

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