Heybike Venus Lightweight Step-Through Commuter Electric Bike

SVT Score, Mid

Versus
5.3
SVT SCORESRead review

A light step-through commuter with a 680 Wh battery, hydraulic brakes and turn signals, but no suspension and no rack or fenders as standard.

$1,499

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SKU: HB1VenusUSPK1A Category: Brand:

Usability

5.3 out of 10
  • Load: 350 lb total rider and cargo
  • Not counted: rear red light, fenders and rack are optional
  • Searched: UL Certipedia Intertek SGS TÜV SÜD CPSC Health Canada
  • Record: UL Product iQ, UL 2271 (BBCA, Batteries for Use in Light Electric Vehicles - Component), (guest view shows no model), Heybike INC
  • Record: UL Product iQ, UL 2849 (QGNS, Electrical Systems for E-Bikes), (holder file; guest view shows no model), Galaxy Mobility Inc
Better on verificationAventon Level 4 REC Commuter EbikeUL certifies this model to UL 2849 under certificate UL-US-2557601-3. $1,999Scores 6.0
  • List: $1,499.00 at heybike.com
  • Listing: Venus Deal at $1,399.00

Light and lively, but no suspension

  • What it is: a light step-through commuter with hydraulic brakes and turn signals
  • The trade-off: easy to handle, but no suspension and no rack as standard
  • Not checked: the user manual, which did not load
  • Look elsewhere for: rough roads

Strengths

  • Light and easy to handle
  • Climbs hills well
  • Integrated turn signals
  • Switchable torque or cadence assist
  • Battery lifts out to charge indoors

Drawbacks

  • No suspension fork
  • Rack and fenders cost extra
  • Rear red light is optional
  • Flimsy battery strap and port cover

Social score

5.3 out of 10
RedditBrand-level3 out of 10

r/ebikes owners in a Heybike feedback thread report slow email support, $200 to $300 shipping charges for warranty parts and delivery delays (Jul 2024)|Other owners in the same thread report trouble-free bikes and quick free parts (Jul 2024)

Google7 out of 10
Liked
  • hill climbing
  • colour display
  • turn signals
Complaints
  • no suspension
  • battery strap ripped
  • charger port cover
Read the full summary

Autoweek (unit source not stated) found the Venus strong on hills with a full-colour display and turn signals (Apr 2026)|The same test noted no suspension, a battery pull strap that ripped and a charger port cover that would not reseal (Apr 2026)

YouTubeNot scored

The YouTube pool is blank: the tester videos found for these models are featured on Heybike’s own product pages, and none read states how its unit was obtained (October 2026).

AmazonBrand-level6 out of 10

Heybike brand-store listings on Amazon show 4.4 stars on 342 ratings for the Cityscape 2.0, 4.5 on 12 for the Ranger 3.0 Pro and 3.7 on 9 for a Mars 2.0/3.0 listing (Oct 2026)

User reviewsNot scored

The retailer pool is blank: no Heybike listing found at Walmart, Best Buy, Target, Costco, Dick’s, REI, Home Depot or Lowe’s shows ten readable native reviews of one model (October 2026).

Reviews

Trustpilot shows 4.1 stars on 1,782 reviews, 73% five-star and 15% one-star, on a claimed page that invites customers to review (October 2026).

Track record
  • The BBB rates Heybike, Inc. F and does not accredit it, with 75 complaints closed in the last three years (October 2026).
  • A second BBB listing, for HeyBike in Ontario, California, is also rated F with 51 complaints in three years (October 2026).
  • CPSC and Health Canada searches for Heybike e-bikes and batteries found no recall or warning (October 2026).
Not countedExcluded
  • Not counted in any pool: Heybike’s own store reviews, its YouTube channels, Facebook pages and groups, dealer pages, and affiliate or ambassador content.
  • The retailer pool is blank: no Venus listing was found at Walmart, Best Buy, Target, Costco, Dick’s, REI, Home Depot or Lowe’s (October 2026).
Brand-level

4.1 on Trustpilot, sold Direct, on Amazon and at Walmart

Specs

  • TypeCommuter
  • E-Bike ClassClass 1-3 selectable
  • Battery601-800 Wh
  • MotorHub
  • Top Speed21-28 mph
  • Claimed RangeOver 80 mi
  • Weight41-55 lb
  • Max Rider Load301-350 lb
  • BrakesHydraulic disc
  • SuspensionNone
  • FoldingDoes not fold
  • CertificationsUL 2271 pack listed
  • Warranty2 Years

At a glance

  • Forward bottom bracket
  • Stem adjusts 90 degrees
  • Shimano Altus 8-speed
  • Heybike, Inc. is based in San Francisco, California.
  • Heybike names no parent company on heybike.com, and Tracxn lists it as a California company led by its co-founders.
  • Heybike e-bikes are sold in the US by Heybike, Inc., which issues the brand’s US warranty.
  • Heybike sells its folding fat-tire, moped-style, mid-drive and commuter e-bikes on its own US store at heybike.com, through a Heybike brand store on Amazon, at Best Buy and through dealers.
  • Heybike sells on Walmart as its own marketplace seller, Heybike Direct.

The Heybike Venus is a step-through commuter e-bike with a 750 W rear hub motor rated 70 Nm of torque, a switchable torque and cadence sensor and a 680 Wh removable battery.

It has 2-piston hydraulic disc brakes with 180 x 1.9 mm rotors, an aluminum rigid fork, Kenda 27.5 x 2.2 in tires and a Shimano Altus 8-speed drivetrain.

A colour LCD, the Heybike app, a throttle, a headlight with horn and integrated rear turn signals come fitted; a rear red light, fenders and a 66 lb rear rack are optional.

Heybike lists 50 lb (45 lb without the battery), a 350 lb total load, 28 mph, up to 85 miles on PAS 1 with a 155 lb rider and an IP65 electrical system. It is sold in Rose Gold, Pearl White and Titanium Grey at the same price. A separate Venus Deal listing shows the same bike at $1,399.00.

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