50th of 59 in Saunas

Health Mate Elevated Bi-Level Four-Person Infrared Sauna

Far infrared
4 people
Up to 161-175°F
240V plug-in

SVT Score, Lower

Usability5.3/10Social3.5/10The SVT Score is placed on its category's range

Versus

SVT SCORESRead review

A four-person bi-level indoor infrared cabin in solid mahogany with high and low benches, on a 240 V outlet, rated to 170°F.

$8,500

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SKU: HM-FSE-5-BT-CL Category: Saunas Brand: Health Mate

Usability

5.3 out of 10

Temperature9rated to 170°F in the owner's manual

Comfort range: the store's FAQ says most users set 120 to 140°F

Heating / Cooling Power53,300 W for four seats

Heaters: 16 on the product page, 18 on the spec sheet

Better on heating / cooling powerSun Home Luminar 5 outdoor sauna7,200 W draw gives 1,440 W a seat. $13,899Scores 10.0

Capacity7four seats (2-4 on the page, 1-4 on the sheet)

Build & Insulation2solid mahogany, one timber point; no wall, insulation, glass or guard stated

Wood: the product page says mahogany while the warranty page's legacy terms and one manual say eucalyptus
Glass: the spec sheet describes limited see-through glass and does not say it is tempered

Better on build & insulationSun Home Luminar 5 outdoor saunaCedar. $13,899Scores 6.0

Features & Water Care4colour LED light, Bluetooth audio, session timer

Power: 230 V 15 A with a NEMA 6-15P plug, so the plug-in point is not given

Better on features & water careSun Home Eclipse 4 infrared saunaAn app. $12,999Scores 7.0

Verification2ETL and UL claimed by Health Mate; no Intertek, UL or CSA directory record found.

Searched: Intertek UL CSA CPSC Health Canada

Better on verificationSun Home Luminar 5 outdoor sauna$13,899Scores 6.0

Warranty & Support10controls 10 years, heater core lifetime, labour 10 years (home use)

Terms: the 10-year limited warranty in the manual covers saunas bought after 2024 and the store calls it a limited lifetime warranty
Freight: the buyer pays freight both ways on warranty parts, at a flat fee
Registration: the manual asks owners to register within ten days of delivery

Strengths

Two benches set at different heights
Space for four people at once
Far infrared heaters reach the floor as well
Bluetooth audio built in
Long warranty that covers parts and labour for a decade

Drawbacks

Needs a 240 V outlet
No app or remote start
Its pages disagree on how many heaters it has
No stated insulation or tempered glass
Rated maximum temperature appears only in the manual

Verdict

A big two-tier cabin with a long warranty, but it needs 240 V

Social score

3.5 out of 10

RedditBrand-level4 out of 10

r/fixit: an owner says a family Health Mate of about 20 years worked only for its first five (Jul 2024)
r/Sauna: an owner of a 1990s or early 2000s Health Mate says it reaches 170°F on its own (Jul 2025)
r/infraredsauna: a poster given a 20-year-old unit says it ran daily for its first owners (2026)

GoogleBrand-level3 out of 10

Yelp: the Health Mate Sauna business page rates 2.9 from 70 reviews, with complaints of months-long waits for replacement controllers and slow callbacks (Oct 2026)
Pure Recovery Lab, a desk review with no affiliate tie and no test, says the brand's warranty, wood and EMF details differ across its own pages (Jun 2026)

YouTubeNot scored

The YouTube pool is blank: no video by a tester without a brand tie of a current Health Mate sauna turned up in a YouTube and web search in November 2026 (the one user video located was unavailable and carries another company's discount code) (November 2026).

AmazonNot scored

The Amazon pool is blank: No Health Mate store or listing was found on Amazon US in November 2026, by site search (November 2026).

User reviewsNot scored

The retailer pool is blank: no listing of these saunas turned up at Walmart, Home Depot, Lowe's, Best Buy or REI in a search of each in November 2026.

Trustpilot

Its Trustpilot profile shows 4.6 from 29 reviews, 97 percent five-star and 3 percent one-star, in November 2026.
The Trustpilot page has been claimed since August 2024, and several of its reviews carry the Redirected label.

Track record

BBB rates the PLH Products file for the brand A-, not accredited, with one case opened in three years, in November 2026.
Searches of CPSC and Health Canada recalls in November 2026 turned up no recall of a Health Mate sauna.

Not countedExcluded

The store's own reviews and testimonials, its YouTube channel, its Facebook pages and any tester with a discount code are not counted in any pool.
The retailer pool is blank: no listing of the Elevated Bi-Level Sauna turned up at Walmart, Home Depot, Lowe's, Best Buy or REI in a search of each retailer in November 2026.

Specs

TypeInfrared
HeaterFar infrared
FormCabin
PlacementIndoor
Seats4 people
Max Temperature161-175°F
Min TemperatureNot applicable
Capacity (Gallons)Not applicable
ChillerNot applicable
HeatsNot applicable
Water CareNot applicable
Power Supply240V plug-in
EMF Claimed"Low EMF" with no figure
EMF MeasuredNot measured
CertificationsClaimed only
Warranty10 Years

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At a glance

High and low benches
Shuts off above 180°F
Touch control inside

Company

The brand is owned by Samick Music Corp., a California corporation that does business as Health Mate and calls itself a subsidiary of the Samick Group.
Samick acquired the Health Mate trade name and trademark from PLH Products in October 2018.
The company is headquartered in Cerritos, California.

Where it sells

Health Mate sells its infrared saunas, from a two-person indoor cabin to a four-person cabin you can lie down in, through its own US store at healthmatesauna.com.
Specialty dealers in several states also carry the saunas.
No Health Mate store or listing was found on Amazon US in November 2026.

Description

The Elevated is a bi-level indoor infrared cabin in solid mahogany for up to four people, with a high and a low bench, Tecoloy dual-wave mid- and far-infrared heaters on the walls and bench, far-infrared heaters at the floor and lower back, and a 96-diode near-infrared LED light panel with nine colours.

The product page lists 16 heaters and the spec sheet 18, drawing 3,300 W. It runs on 230 V 15 A with a NEMA 6-15P plug, so it needs a 240 V outlet. The owner's manual sets the control between 90°F and 170°F and shuts the cabin down above 180°F.

It measures 69 by 62 by 75 inches outside and 65.5 by 58.25 by 69.75 inches inside. A touch control inside and Bluetooth audio come with it.