Urtopia Carbon 1 Pro Commuter Electric Bike

  • Class 1
  • Up to 400 Wh
  • Over 80 mi claimed
  • Up to 250 lb max load

SVT Score, Mid

Versus
5.0
SVT SCORESRead review

A light carbon commuter sold as Class 1, with a torque sensor, GPS anti-theft and a small removable battery, but no throttle and no suspension.

$2,099

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SKU: BC1P-21-WH-S-US Category: Brand:

Usability

5.0 out of 10
  • Option: spare battery sold separately ($449.00)
  • Rotors: 160 mm from the maker's comparison table, not printed on the listing
Better on ride hardwareTrek Charter+ 4S city e-bikeHydraulic discs with 180 mm rotors. $3,999.99Scores 9.0
  • Net: 38 lb with battery, no accessories
  • Rear light: tail light on its own dry cells, not wired
  • Searched: UL Certipedia Intertek SGS TÜV SÜD CPSC Health Canada
  • Record: UL Product iQ, ANSI/CAN/UL 2849 (QGNS, Electrical Systems for E-Bikes), EC1P (and EC1ST), Jiaxing Zhelun Tech Co.,Ltd.
  • Frame: two years on frame and fork
  • Service: one-year connect service ($39.00)

Strengths

  • Light enough to carry upstairs
  • Natural torque sensor assist
  • GPS tracking and alarm built in
  • Rack and fenders come fitted
  • Battery lifts out to charge indoors

Drawbacks

  • Small battery for the price
  • Stiff ride with no suspension
  • No throttle
  • Rear light runs on its own cells
  • Unlocked speed sits above its Class
Verdict

A light, connected commuter for fit riders, but small battery and stiff ride

Social score

6.0 out of 10
Reddit5 out of 10
Liked
  • light to lift
  • hill climbing at higher assist
Complaints
  • shuts off while riding
  • support did not respond
Read the full summary
  • r/ebikes: a 76-year-old owner lifts it onto a car carrier and has climbed every local hill at higher assist (Jul 2026)
  • r/ebike: an owner reports the bike shutting off while riding and no help from support (May 2024)
Google7 out of 10
Liked
  • smooth braking
  • overall score
Complaints
  • twitchy steering
  • harsh over cracks
  • short range at full assist
Read the full summary

Consumer Reports (buys its units) rates it a very good choice; about 16 miles at full assist on a hilly loop, smooth hydraulic braking, twitchy steering and a harsh ride over cracks (May 2025)

YouTubeBrand-level6 out of 10

TailHappyTV (Urtopia affiliate link) rates the Fusion GT the lightest dual-motor e-bike he has tried (Jan 2025)|photoshopCAFE (unit offered by Urtopia) calls the Joy Ultra a fun ride for the price (Dec 2025)

AmazonNot scored

The Amazon pool is blank: the URTOPIA e-bike listings found there were unavailable and showed no seller (October 2026).

User reviewsNot scored

The retailer pool is blank: among Walmart, Best Buy, Target, Costco, REI, Home Depot and Lowe's, this model appears only at Target, at Lowe's and through a third-party seller at Walmart, each listing with 0 reviews; Dick's Sporting Goods' site was unavailable when read (October 2026).

Trustpilot
  • On Trustpilot, newurtopia.com rates 4.5 from 146 reviews, with 82% five-star and 10% one-star, and the page is claimed (October 2026).
  • The Trustpilot reviews read carry the unprompted label.
Track record
  • The BBB rates New Urtopia USA LLC F and does not accredit it, after 5 complaints in three years (October 2026).
  • Searches of CPSC and Health Canada found no recall of an Urtopia e-bike or battery (October 2026).
Not countedExcluded

Not counted in any pool: Urtopia's own store reviews, its YouTube channel, its Facebook page and group, the r/urtopiaebike subreddit where the brand account posts, and its affiliate links.

Specs

  • TypeCommuter
  • E-Bike ClassClass 1
  • BatteryUp to 400 Wh
  • MotorHub
  • Top Speed21-28 mph
  • Claimed RangeOver 80 mi
  • Weight41-55 lb
  • Max Rider LoadUp to 250 lb
  • BrakesHydraulic disc
  • SuspensionNone
  • FoldingDoes not fold
  • CertificationsUL 2849 listed
  • Warranty2 Years

Not checked: The model code on the manual or label

At a glance

  • Fingerprint unlock
  • Shimano 8-speed
  • Takes tires up to 45 mm
  • S, M and L frame sizes
  • The brand is owned by New Urtopia Holdings HK Limited of Hong Kong.
  • The US URTOPIA trademark for bicycles and electric bicycles is registered to Shenzhen Youtu Zhixing Tech Co., Ltd. of Shenzhen, China.
  • Target and Lowe's (through New Urtopia USA LLC) list the Urtopia Carbon 1 Pro, and Walmart carries three Urtopia models only through the third-party seller MaxStrata LLC; Best Buy, Costco, REI and Home Depot do not sell Urtopia e-bikes (October 2026).
  • Urtopia e-bikes are sold in the US by New Urtopia USA LLC, a Delaware company listed by the BBB at an Irvine, California address.
  • Urtopia sells an all-carbon e-bike range, from folding bikes to two-motor step-throughs, through its own online store and through local bike shops it lists as dealers.
  • An URTOPIA brand store exists on Amazon, but its e-bike listings showed no seller and were unavailable in October 2026.
  • The store offers a 14-day trial for returns.

The Urtopia Carbon 1 Pro is a carbon-frame commuter e-bike sold as Class 1, with a removable 36 V, 9.8 Ah Samsung battery of 352.8 Wh and a 350 W rear hub motor rated at 45 Nm of torque (500 W peak). It assists to 20 mph by default and to 25 mph once unlocked in the app, and it has no throttle.

It has Tektro two-piston hydraulic disc brakes with 160 mm rotors, a rigid carbon fork and Kenda 700 x 40 mm tires that take up to 45 mm. The maker lists 41 lb for the bike and 38 lb with the battery but without rack, fenders and kickstand, and a 240 lb total payload.

The Smartbar has an LED dot-matrix display, a 4G eSIM, GPS tracking, a movement alarm, fingerprint unlock and navigation, and the bike is rated IP65. The maker claims up to 81 miles of range in Eco mode with a 180 lb rider. Fenders, a kickstand and a rear rack come in the box.

It comes in S, M and L frames in three colours at one price. The step-through Carbon 1 Step-Thru is the same bike on a one-size low frame at the same $2,099.00, with the same battery, motor, brakes, tires and 41 lb weight. A spare battery sells for $449.00 and the one-year connect service for $39.00.

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