Heybike Cityscape 2.0 Step-Through Commuter Electric Bike

SVT Score, Lower

Versus
4.6
SVT SCORESRead review

An entry commuter e-bike with a removable 468 Wh battery, a fitted rack and a throttle, held back by mechanical brakes and a low load rating.

$899

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SKU: HB1City2USBU1E Category: Brand:

Usability

4.6 out of 10
  • Peak: store page says 1,200 W, manual says 750 W; peak is not scored
  • Searched: UL Certipedia Intertek SGS TÜV SÜD CPSC Health Canada
  • Record: UL Product iQ, UL 2271 (BBCA, Batteries for Use in Light Electric Vehicles - Component), (guest view shows no model), Heybike INC
  • Record: UL Product iQ, UL 2849 (QGNS, Electrical Systems for E-Bikes), (holder file; guest view shows no model), Galaxy Mobility Inc
Better on verificationAventon Soltera 2.5 City Ebike$1,199Scores 6.0
  • List: $899.00 at heybike.com
  • Listing: Cityscape 2.0 (Deal) at $799.00

Easy city commuter, but basic brakes

  • What it is: a step-through city e-bike with a removable mid-size battery
  • The trade-off: comfortable and simple, but basic brakes and a low load limit
  • Look elsewhere for: heavier riders or long hilly commutes

Strengths

  • Comfortable upright riding position
  • Rear rack comes in the box
  • Battery lifts out to charge indoors
  • Throttle and pedal assist both included

Drawbacks

  • Mechanical brakes rather than hydraulic
  • No turn signals
  • Cadence-only pedal assist
  • Low total load rating

Social score

5.3 out of 10
RedditBrand-level3 out of 10

r/ebikes owners in a Heybike feedback thread report slow email support, $200 to $300 shipping charges for warranty parts and delivery delays (Jul 2024)|Other owners in the same thread report trouble-free bikes and quick free parts (Jul 2024)

Google6 out of 10
Liked
  • comfortable upright ride
  • smooth assist
  • stylish design
Complaints
  • mechanical brakes
  • basic fenders and lights
  • no turn signals
Read the full summary

Momentum Mag (unit source not stated) called the Cityscape 2.0 a comfortable, fun entry commuter with smooth assist (Jul 2026)|The same review faulted the mechanical brakes, basic fenders and lights, cadence-only assist and the lack of turn signals (Jul 2026)

YouTubeNot scored

The YouTube pool is blank: the tester videos found for these models are featured on Heybike’s own product pages, and none read states how its unit was obtained (October 2026).

AmazonProduct-line7 out of 10

The Cityscape 2.0 listing in the Heybike brand store on Amazon shows 4.4 stars on 342 ratings, shared across Cityscape listings priced $479 to $609 (Oct 2026)

User reviewsNot scored

The retailer pool is blank: no Heybike listing found at Walmart, Best Buy, Target, Costco, Dick’s, REI, Home Depot or Lowe’s shows ten readable native reviews of one model (October 2026).

Reviews

Trustpilot shows 4.1 stars on 1,782 reviews, 73% five-star and 15% one-star, on a claimed page that invites customers to review (October 2026).

Track record
  • The BBB rates Heybike, Inc. F and does not accredit it, with 75 complaints closed in the last three years (October 2026).
  • A second BBB listing, for HeyBike in Ontario, California, is also rated F with 51 complaints in three years (October 2026).
  • CPSC and Health Canada searches for Heybike e-bikes and batteries found no recall or warning (October 2026).
Not countedExcluded
  • Not counted in any pool: Heybike’s own store reviews, its YouTube channels, Facebook pages and groups, dealer pages, and affiliate or ambassador content.
  • The retailer pool is blank: no Cityscape 2.0 listing with ten native reviews was found at Walmart, Best Buy, Target, Costco, Dick’s, REI, Home Depot or Lowe’s (October 2026).
Brand-level

4.1 on Trustpilot, sold Direct, on Amazon and at Walmart

Specs

  • TypeCommuter
  • E-Bike ClassClass 2
  • Battery401-600 Wh
  • MotorHub
  • Top Speed21-28 mph
  • Claimed Range41-60 mi
  • Weight56-70 lb
  • Max Rider Load251-300 lb
  • BrakesMechanical disc
  • SuspensionFront
  • FoldingDoes not fold
  • CertificationsUL 2271 pack listed
  • Warranty2 Years

At a glance

  • Electric horn fitted
  • Tan saddle and grips
  • Charger 42 V, 2 A
  • Heybike, Inc. is based in San Francisco, California.
  • Heybike names no parent company on heybike.com, and Tracxn lists it as a California company led by its co-founders.
  • Heybike e-bikes are sold in the US by Heybike, Inc., which issues the brand’s US warranty.
  • Heybike sells its folding fat-tire, moped-style, mid-drive and commuter e-bikes on its own US store at heybike.com, through a Heybike brand store on Amazon, at Best Buy and through dealers.
  • Heybike sells on Walmart as its own marketplace seller, Heybike Direct.

The Heybike Cityscape 2.0 is a step-through commuter e-bike with a 500 W rear hub motor and a 36 V, 13 Ah removable battery of 468 Wh; Heybike lists 1,200 W peak on the store page and 750 W peak in the manual.

It has mechanical disc brakes, a front suspension fork, 26 x 1.95 in puncture-resistant tires with tubes, a 7-speed drivetrain, a throttle and pedal assist. A rear rack, a fender, an integrated headlight, rear lights and an electric horn come with it, and the manual rates the electrics IPX6.

The manual lists 61.73 lb, a 264 lb maximum load, a 24 mph top speed and 35 to 50 miles on pedal assist. It is sold in blue, black, green and white at the same price. A separate Cityscape 2.0 (Deal) listing shows the same bike at $799.00.

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