14th of 31 we've scored in Electric Scooters

14th of 31 in Scooters

Gotrax G4 Commuter Electric Scooter

Up to 400 Wh
Up to 25 mi claimed
Up to 250 lb max load
Up to 20 mph

SVT Score, Mid

Usability5.1/10Social6.3/10The SVT Score is placed on its category's range

Versus

SVT SCORESRead review

A light folding commuter with a long test record and cruise control, but a small battery, a rear-only disc brake and one year of cover.

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SKU: GT-G4-BLA-500W-NEW Category: Electric Scooters Brand: Gotrax

Usability

5.1 out of 10

Battery3374 Wh (36 V, 10.4 Ah) on the commuter scooter ladder

Better on batterySegway Max G2The Max G2 carries a 551 Wh battery. $699.99Scores 6.0

Motor7500 W nominal rear hub

Ride Hardware3rear disc and front electromagnetic brake, no suspension, 10-inch tires

Better on ride hardwareSegway Max G2A front drum brake. $699.99Scores 8.0

Weight737 lb

Load: manual 220 lb, store 264 lb

Features6one-step fold, head and tail lights, display, cruise control

Water: IPX4 stated, below the IPX5 point

Verification6UL Product iQ FKIS.E497683 (OEM Zhejiang Taotao) lists G4 under UL 2272

Searched: UL Certipedia Intertek SGS TÜV SÜD CPSC Health Canada
Record: UL Product iQ, ANSI/CAN/UL 2272, G142 G4, ZHEJIANG TAOTAO VEHICLES CO., LTD

Warranty & Support3one year (price paid under $499)

Better on warranty & supportSegway F3The store gives two years on the scooter. $849.99Scores 5.0

Strengths

Light enough to carry upstairs
Buying testers rated it highly
Folds in one step
Digital lock on the display
Cruise control eases long rides

Drawbacks

Rear disc is the only friction brake
Small battery
No suspension on the Original
Tire type stated two ways
One year of warranty despite the store badge

Verdict

A proven light commuter, but brakes and warranty are basic

Social score

6.3 out of 10

Reddit5 out of 10

Liked

top speed
solid build
range

Complaints

weak brakes
rear flats
build quality

Read the full summary

r/ElectricScooters: owners say the G4 hits 20 mph with a 190 lb rider and feels solid, but the brakes are weak and rear tubes go flat; one returned it after three weeks (Nov 2022)
Product. r/ElectricScooters: a G4 owner near 1,000 miles praises speed and range but changed the rear tube three times in the first 100 miles (Dec 2023)

Google8 out of 10

Liked

range
ride comfort
top speed

Complaints

rear-only brake
slow start

Read the full summary

TechGearLab (bought units, repurchased Dec 2024): 22 mi measured range, 19.8 mph, 37.8 lb, Top Pick, 73 points (Aug 2021)|Product. RiderGuide (affiliate links and code, unit source not stated): 20.0 mph, 14.6 mi range in its fastest mode, 21.5 ft stop from 15 mph (Oct 2020)

YouTubeBrand-level6 out of 10

Cars Made Simple (unit sent by Gotrax, stated) found the GX1 a good first dual-motor scooter with about 20 miles of real range (Nov 2024)|Brand-level. The Thoughtful Woodworker (Amazon affiliate links) found the A7 seated scooter quick and comfortable (Jul 2025)

AmazonBrand-level6 out of 10

Gotrax scooter listings on Amazon: GXL V2 4.3 from 3.4K ratings, Eclipse Ultra 4.2 from 1,904 with 13% one-star, A5 seated 4.5 from 663 (Oct 2026)

User reviewsNot scored

The retailer pool is blank: Walmart lists only the G4 PRO, a different model, and no other retailer read carries the G4; Best Buy, Walmart, Costco, Sam's Club, Home Depot, Lowe's and Dick's were read; Target's site was behind a bot check (October 2026).

Trustpilot

On Trustpilot, gotrax.com showed 3.8 from 2,353 reviews, 56% five-star and 30% one-star, on a claimed page that asks customers to review (read October 2026).

Track record

The BBB rates GOTRAX of Carrollton F, not accredited, with 452 complaints in the last three years (October 2026).
CPSC and Health Canada searches for Gotrax scooters, e-bikes and their batteries found no recall or warning naming them (October 2026).

Not countedExcluded

Not counted in any pool: Gotrax's own site ratings and Q&A and anything syndicated from them, its YouTube channels and Facebook pages, and its influencer program.

Specs

TypeCommuter
E-Bike ClassNot applicable
BatteryUp to 400 Wh
MotorSingle motor
Top SpeedUp to 20 mph
Claimed RangeUp to 25 mi
WeightUp to 40 lb
Max Rider LoadUp to 250 lb
BrakesMechanical disc
SuspensionNone
FoldingFolds
CertificationsUL 2272 listed
Warranty1 Year

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At a glance

Max climb 10 degrees
Ships mostly assembled
G4 Pro same price

Company

Gotrax is a brand of GOLABS, INC., a privately held company at 2201 Luna Rd, Carrollton, Texas, named on the Gotrax manuals.
Gotrax says it started with hoverboards in Texas in 2017.
The company's range runs from kids' kick scooters and hoverboards to dual-motor scooters, e-bikes, dirt bikes and golf carts.

Where it sells

The scooters and e-bikes are sold on gotrax.com, through a Gotrax brand store on Amazon and, by the company's own account, at Walmart, Target, Best Buy, Kohl's and Academy.
Best Buy sells several Gotrax scooters and e-bikes directly, Walmart carries most of the range through the brand's own GOTRAX store, and Dick's lists a few scooters, while Costco, Sam's Club and Home Depot showed no Gotrax rides and Lowe's only Gotrax golf carts (October 2026).

Description

The Gotrax G4 Original is a folding commuter scooter with a 36 V, 10.4 Ah battery of 374 Wh and a 500 W rear hub motor. It has an electromagnetic front brake and a rear disc brake, no suspension and 10 x 2-inch tires, and the maker lists it IPX4.

It weighs 37 lb; the manual rates it for 220 lb while the store lists 264 lb. The maker claims 20 mph and up to 25 miles in the 15.5 mph gear, with cruise control, a digital lock and LED head and tail lights. It measures 44.4 x 18.5 x 48.3 in and ships mostly assembled in a 45 x 8 x 21 in box.

The same listing sells the G4 Pro at $449.00, which adds front suspension and a different tire type.