Gotrax CTI 3 Step-Through Electric Bike

  • Class 3
  • 601-800 Wh
  • 41-60 mi claimed
  • 251-300 lb max load

SVT Score, Mid

Versus
4.9
SVT SCORESRead review

A step-through commuter with a removable 653 Wh battery, a torque sensor, hydraulic brakes and a rear rack, settable to 28 mph assisted.

$1,499

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SKU: GT-CTI3500ST-GRA Category: Brand:

Usability

4.9 out of 10
  • Searched: UL Certipedia Intertek SGS TÜV SÜD CPSC Health Canada
  • Record: UL Product iQ, ANSI/CAN/UL 2849, E13-P, CTi3, ZHEJIANG TAOTAO VEHICLES CO., LTD

Strengths

  • Hydraulic brakes stop with confidence
  • Rear rack comes fitted
  • Battery lifts out to charge indoors
  • Step-through frame is easy to mount
  • Torque sensor gives a natural pedal feel

Drawbacks

  • Battery capacity stated two ways
  • Heavy to carry up stairs
  • Max load stated two ways
  • No turn signals
  • An owner reported slow answers on parts
Verdict

A capable step-through commuter, but its published specs disagree

Social score

5.3 out of 10
Reddit5 out of 10
Liked
  • winter use
  • value
Complaints
  • parts answers
  • brake spec mismatch
Read the full summary

r/ebikes: an owner of 14 months says it handled a New York winter and gets about 40 mi riding fast, but is frustrated by slow parts and charger answers and a manual that lists mechanical brakes (2025)

GoogleBrand-level5 out of 10

Electric Bike Report and ElectricBikeReview (both take manufacturer testing fees) tested the F3, Tundra, Ranger and Mustang in 2026 with solid brake and range results (Mar to Jul 2026)|RiderGuide (affiliate code) tested the MX1, Rambo, Ranger and Mustang (May 2024 to Dec 2025)

YouTubeNot scored

The YouTube pool is blank: the Gotrax e-bike videos found repeat written reviews counted under Google or do not state how the unit was obtained (Oct 2026).

AmazonBrand-level6 out of 10

Gotrax's own Amazon store sells e-bikes, though none of the twelve rows was found there; its R1 folding listing averages 4.2 stars from 619 ratings (Oct 2026)

User reviewsNot scored

The retailer pool is blank: Walmart's GOTRAX-store listing shows 239 reviews, but 234 are syndicated from gotrax.com, leaving one native review; Best Buy, Walmart, Costco, Sam's Club, Home Depot, Lowe's and Dick's were read; Target's site was behind a bot check (October 2026).

Trustpilot

On Trustpilot, gotrax.com showed 3.8 from 2,353 reviews, 56% five-star and 30% one-star, on a claimed page that asks customers to review (read October 2026).

Track record
  • The BBB rates GOTRAX of Carrollton F, not accredited, with 452 complaints in the last three years (October 2026).
  • CPSC and Health Canada searches for Gotrax scooters, e-bikes and their batteries found no recall or warning naming them (October 2026).
Not countedExcluded

Not counted in any pool: Gotrax's own site ratings and Q&A and anything syndicated from them, its YouTube channels and Facebook pages, and its influencer program.

Specs

  • TypeCommuter
  • E-Bike ClassClass 3
  • Battery601-800 Wh
  • Top Speed21-28 mph
  • Claimed Range41-60 mi
  • Weight56-70 lb
  • Max Rider Load251-300 lb
  • BrakesHydraulic disc
  • SuspensionFront
  • FoldingDoes not fold
  • CertificationsUL 2849 listed
  • Warranty2 Years

Not published by Gotrax: motor.

At a glance

  • Gray or white frame
  • Assist limit 11 to 28 mph
  • Ships 90% assembled
  • Gotrax is a brand of GOLABS, INC., a privately held company at 2201 Luna Rd, Carrollton, Texas, named on the Gotrax manuals.
  • Gotrax says it started with hoverboards in Texas in 2017.
  • The company's range runs from kids' kick scooters and hoverboards to dual-motor scooters, e-bikes, dirt bikes and golf carts.
  • The scooters and e-bikes are sold on gotrax.com, through a Gotrax brand store on Amazon and, by the company's own account, at Walmart, Target, Best Buy, Kohl's and Academy.
  • Best Buy sells several Gotrax scooters and e-bikes directly, Walmart carries most of the range through the brand's own GOTRAX store, and Dick's lists a few scooters, while Costco, Sam's Club and Home Depot showed no Gotrax rides and Lowe's only Gotrax golf carts (October 2026).

The Gotrax CTI 3 is a step-through commuter e-bike with a removable 48 V battery and a 500 W motor with a torque sensor, five assist levels and a thumb throttle. Its manual lists the battery at 13.6 Ah (653 Wh), where the product page says 14 Ah (672 Wh).

It has hydraulic brakes, front suspension, 27.5 in tires, a rear rack and an LED headlight. The maker lists it at 64.5 lb; the manual gives a 264 lb maximum load and the product page 300 lb. The manual ships it limited to 20 mph, with the assisted limit settable from 11 to 28 mph and the throttle fixed at 20 mph.

The maker claims up to 60 miles of range. It sells in gray and white at the same price.

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